How Does This Work?
We ensure that customers feel confident and extremely content on making a purchase. This implies on the first purchase or while returning a pair. We offer hassle-free policies to embark on customer satisfaction and value for money.
We safeguard your purchase with the 15-day warranty which can be availed by showing your order receipt. This warranty is implied on regular frames and stock lenses.
Exchange Scenarios:
I placed an order but this size does not fit me.
Answer:
You can always avail of our one-time exchange in this case and select any frame that fits your size. Learn all about the frame sizes, at Frame Sizes Guide
I have received an order but the frame does not look good on my face.
Answer:
Feel free to get in touch with us! This issue can be resolved via Live Chat, Call (1-888-972-9060), or over an email to be sent at steve@goggles4u.com. Once we receive the order details, we will happily deliver a new pair to you based on your liking.
To determine your face shape and a suitable frame style, visit: Face Shape and Frame Style Recommendation
Replacement Scenarios:
I just received my order and it is completely broken, crooked, or defective, what should I do with it?
Answer:
Goggles4u is responsible for any damage, scratch, or sprain in the eyeglasses that occurred during transit. We strongly believe that we ship closely inspected products out of the production unit. Get in touch with our customer support via chat, email, or call and share this issue with our representative. You must provide the order details and the rest is on us. We will discuss, investigate and send a replacement pair to overturn this issue.
I simply love my glasses but I cannot see out of them.
Answer:
As much as we endorse customer satisfaction – we always resolve vision-related issues in the best way possible. In case you encounter a problem with the prescription, we will happily send you out a replacement or exchange once the problem is rectified from our end. We learn from customer's experiences to provide you with a memorable one.
REFUND:
Even after the payment - Your money is technically at your end unless you are extremely proud and satisfied with what we have delivered. We refund the full amount (Frame, Lens, and Shipping) if our eyewear has not replenished your vision demands. This refund regulation enables us to minimize customer dissatisfaction with the product. However – conditions may apply as with mutual consent, we can solve various issues and get the best eyeglasses online.
Prescription Issue: A copy of the prescription issued by an optician is mandatory
Warranty: Reported issues within 15 days of getting the eyeglasses
Product Issue: Verification of size, color, and defect
Company’s Error: Confirmation on the issue reported
Promotions: Conditions apply on glasses purchased in promotions
Additional Information:
All issues need to be reported within 15 days of the receipt.
Designer Glasses should be returned back to our facility in the US.
A home brand frame can be replaced or exchanged with a home brand only. The same is the case with designers. If a designer is selected in place of a home brand, the difference in price is applicable.
A scanned copy of the photo of the original prescription should be provided to solve prescription issues in a swift manner.
Lens and frame upgrades will be charged
In case of exchange/replacement, partial or full refund, the customer is responsible for return shipment.
If ordered in the BOGO promo, the cost of the free pair will be deducted from the amount to be compensated.
We do not guarantee that Out-of-stock frames will be restocked. For exchanges or replacements, selecting frames from a new lot solves this issue.
Not Sure What To Do?
Need to ask product-related questions or want to inquire about your order? Connect to our Customer Support Department. We solve issues with round-the-clock chat and phone assistance that reflects our customer-focused approach.
Write to us at: steve@goggles4u.com
Call us on: 1-888-972-9060
